At Meds2trace Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our medication management and community care services through the Care Tech Solution. By accessing or using our services, you agree to the terms outlined in this policy. 

1. Information We Collect 

We collect the following types of information to provide you with effective care: 

  • Personal Information: This includes your name, date of birth, contact information (email, phone number, address), and emergency contacts. 
  • Medical Information: This includes health history, current medications, allergies, diagnoses, and information related to your healthcare providers. 
  • Usage Information: We may collect data on how you use our services, such as appointment history, service preferences, and communications with our care team. 

2. How We Use Your Information 

We use the information we collect for the following purposes: 

  • Medication Management: To monitor your medications, provide reminders, and ensure proper administration of prescribed medications. 
  • Community Care: To coordinate your care in the community, including sharing relevant medical information with healthcare providers to ensure continuity of care. 
  • Service Improvements: To improve our services, customize your experience, and optimize our Care Tech Solution. 
  • Communication: To contact you with important updates about your care, reminders, and other relevant information. 

3. How We Share Your Information 

We do not sell your personal information. However, we may share your information in the following situations: 

  • With Healthcare Providers: We may share your medical information with doctors, pharmacies, or other healthcare professionals involved in your care. 
  • With Authorized Representatives: If you have designated a family member, guardian, or caregiver, we may share relevant information with them. 
  • With Service Providers: We may share information with trusted third-party service providers who assist us in delivering our services, such as technology platforms or communication tools. 
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process. 

4. Data Security 

We take reasonable steps to protect your personal and medical information from unauthorized access, use, or disclosure. These include secure servers, encryption, and limited access to your information by authorized personnel only. 

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. 

5. Your Rights 

You have the following rights concerning your personal information: 

  • Access: You can request access to the information we hold about you. 
  • Correction: You can request corrections to any inaccurate or incomplete information. 
  • Deletion: You may request that we delete your personal information, though this may affect the services we can provide. 
  • Opt-Out: You may choose not to receive communications from us related to your care (e.g., reminders). However, opting out of certain communications may affect our ability to provide services effectively. 

6. Data Retention 

We retain your personal and medical information only as long as necessary to provide you with our services and comply with legal and regulatory obligations. Once your information is no longer needed, we securely dispose of it. 

7. Children’s Privacy 

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information. 

8. Changes to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. The updated policy will be posted on this page, and the “Effective Date” will be revised accordingly. 

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us
For more details, please visit our. 

10. Services Provided 

We offer a range of features to enhance medication management and reporting: 

  • Basic and advanced features. 
  • EMAR chart of daily, weekly, and monthly medication administration. 
  • Error checking using the six rights of medication administration. 
  • Blister Pack administration. 
  • Single medication administration. 
  • PRN escalation log and reporting. 
  • Bowel movement monitoring logs and medication escalations. 
  • Stock management reports (weekly and monthly). 
  • Pharmacy or chemist access to email reports and remote access. 
  • PPE stock management reports and updates. 

Edit dosage instructions. 

  • Access for up to five family members to system reports. 
  • Report medication administration to GP or doctor. 
  • Report medication administration to a chemist or pharmacy. 
  • Log medication administration with pictures. 
  • Prompts through mobile applications. 
  • Web and mobile app integration. 
  • Remote administration support. 

Notifications and Alarm Features: 

  • Timely medication reminders with customizable alarm tones. 
  • Escalation alerts for missed doses or PRN needs. 
  • Notifications for critical updates or system-generated alerts. 

Background Notifications and Alarms: 

Notifications and alarms continue to function even when the app is running in the background. Persistent alarms and reminders for medication and critical updates. Real-time background alerts to ensure no important tasks are missed. 

Let me know if any other additions or modifications are needed!